Ten of us started the class last week, but we were down to nine after supper. The next day, we lost another member, and the next day, yet another. On the fourth and fifth days, we stayed at seven people. Today, only three of us showed up. All three of us are veteran callers from other companies. Of the four newly missing members (two of which were also veteran callers), only one called to explain. While some of the folks simply didn’t want to work, the others were just overwhelmed by it all. I wasn’t shocked. At my old place of employment, I’d seen classes start at a dozen and end up at two. It’s a high-pressure job to a beginner, and even some veterans.
One thing that’s intimidating at this company, is that while the calls are semi-computerized, the company expects us to handle two calls at once, each with its own monitor, computer and keyboard, and within a month or so, graduate to THREE calls, with yet another monitor, computer and keyboard. We’ve been doing some live calling each of the past four days, doing only one call, plus some practice simulation doing two calls. The practice uses only a small key part of the conversation, so is actually much faster-paced than a complete call and is, therefore, extremely maddening. One night, I swear that I was within a few calls of pulling out my hair and running from the place screaming, but I persevered.
When the three of us newbies left tonight, the trainers repeatedly asked us if we’d be there tomorrow. They stopped just short of BEGGING us to return. I felt sort of bad for them, all three trainers are young enough to be either my son or grandson. I’m sure they’re afraid it will make them look as bad as they feel to lose so many students.
Those things being said, I wanted to put a couple things out there for your consideration. The first is a point that I’ve made before; hanging up on a telemarketer is the surest way to continue being called back. It’s not because the caller is trying to be hateful, but because of company policies and what the law allows. To get less calls, put all your numbers on the national do-not call list. Then, when someone calls, TELL them that you are on the national DNC list and request to be put not just on the DNC list of the business or charity that they’re calling for, but also on the list of the company who’s doing the calling. Hanging up may feel good, but they will NEVER stop bothering you if that’s your reaction!
The other thing concerns those stickers that you get for supporting various police organizations. REGARDLESS of what the organization may TELL you, think twice about putting those stickers on your car. It turns out that many cops figure the stickers just indicate a brown-noser who is expecting preferential treatment for their donation. Therefore, they go OUT OF THEIR WAY, to prove that idea FALSE. In other words, you may actually get WORSE treatment from many cops by putting those stickers in your window. Personally, I’ve never figured out why anyone would want to give money to a police organization anyway. Most are basically unions, and why would anyone with any brain-matter give money to a union to which they don’t belong? © 2014